EN
GR 
Returns
External defects:
The partner is obliged, upon receipt, to unpack and check the products in order to confirm the absence of external, aesthetic defects, while in the case where they are entitled to refuse the receipt of the item and return it to Carrier by informing the company. If within a period of 7 days there is no complaint or information to the company from the addressee, for the existence of aesthetic defects of the species, it is presumed that the products were received in excellent condition. In case of a confirmed defect the company is obliged in a short time to replace this item with a new. In case of unconditional delivery of the item is considered to have been delivered in excellent external condition without defects.
Cancellation of an order on behalf of the customer due to negligence
The partner's cancellation of his order due to remission is accepted only if the item is not yet invoiced and is given to be shipped on behalf of the company. The cancellation is done by sending an e-mail to info@heratrade.com on behalf of the partner. The partner must indicate the exact details of his order. The cancellation does not result unless a relevant confirmation is sent on behalf of the platform (B2B) heratrade.com by electronic correspondence to the partner.
In case the partner prior to his/her cancellation statement has paid the value of the approved order and the company has already received it, then the company owes within fourteen (14) calendar days to return To the partner the value received in the same way that he hastened the payment (by reversing the amount in a bank account, with payment of cash etc.), deduction of the extra costs (such as transport costs, etc.). Otherwise, if a payment order has been given by the partner but the money has not been collected by the heratrade.com then heratrade.com is obligated within the fourteen (14) working days deadline to expedite any necessary Action and statement to each competent institution (bank, etc.) for the notification of the cancellation of the order and the obligation to render each chrewthentos at the expense of the client amount. In this case the heratrade.com is deemed to have fulfilled legitimately obligations, and the undo of any charge will be made on the basis of the terms of the contract linking the partner with this third institution (bank, etc) and the heratrade.com does not bear any Responsibility for the time of return or reversal of any relevant charges.
In any case of withdrawal from the contract of sale, the partner shall bear the costs of shipping, receipt, and any bank charges.
It is clarified that once the partner has received the product and wishes to withdraw from the contract, it must not have been used and is in excellent condition and the product and packaging thereof.
Transfer of returned products in case you wish to return goods due to change of opinion, you are charged with the immediate cost of returning the products. The receipt of the returned products may be made only by the address you have indicated in the first place for their dispatch and which you have indicated to us in writing. You agree to give the partner carrier all the products you wish to return, including all parts and accessories that make up them, as well as the original intact packaging. Upon receipt of the returned products from the carrier you will sign a receipt form to certify that the delivery was made to the carrier. The delivery form will be given to you by the cooperating carrier/courier. If you do not may to be present when receiving the goods from the site, you can designate a representative, who should be an adult and able to supervise the receipt of the products.
Product returns at the company's charge:
Possible cases of return of products with liability and burden of the company:
• In all cases where they are delivered differently, except as agreed by the goods sold, by type or quantity,
• If it is found that the species bears a manufacturing defect (for household equipment/furniture: from the company),
• In case of damaged packaging, the partner must not accept the receipt of the product from the outset and ask for its replacement, after consultation with the company.
The return of the products at the company's charge will be carried out either by personal and private means of transport of the Company or by courier.
In cases of return at the company's expense, the products must be returned to the condition received by the consignee and within 7 days of receipt. Any delay on the part of the partner is justified only for reasons of higher violence, otherwise the right to replace on the basis of this term ceases to exist.
In all cases the return of the product to be replaced should be done along with all the documents accompanying the product (e.g. ITT, retail, invoice, etc.) and its complete intact packaging (unless it is a defect found Later on the delivery and the packaging does not exist or also outside the case of a product the packaging of which was received by the carriers at the delivery of the item). In case of return of the products as the case, repair, replacement or otherwise cancellation of the transaction if the partner legally denies the previous two, so, provided that they have previously The products are received and tested by the company, in case of cancellation, the return of the money to the partner will be done in the same way as the payment of them with the diligence of the company. The company after this information is not responsible for the time and manner of execution of the reversal, which is regulated by this agreement.
In case of prepayment with cash, the return of the money to the partner will be made by the company's head offices/warehouses.
In the event that the products are returned damaged or incomplete, the partner platform (B2B) heratrade.com has the right to seek compensation from the partner, the amount of which will be determined by the status of the products and to proceed unilaterally and Without further this to a total or partial offsetting of the claim against the partner.
Return of products, which are considered defective upon delivery (DOA) at the company's charge:
• If a product/s is found to be defective upon delivery to the partner (hereinafter referred to as short DOA), the return of this/these will also be made at the company's charge;
• In this case, the return of the defective product (s) can be made either by the partner himself in the warehouses of the company, or by dispatch thereof, and the company is charged with the costs of receiving it, by means of the absolute choice And after consultation of the partner himself with the staff of the heratrade.com,
• The return of products, which are considered defective upon delivery (DOA) will be accepted within fourteen (14) calendar days from delivery to the partner. At the same time, the product must not be damaged and have all the original documents accompanying the product (e.g. D.A.T., retail, invoice, etc.) and complete its packaging,
• In case of return of the products (DOA), and provided that they have been previously received and checked by the company, will be replaced the item with similar new, otherwise if the partner does not want replacement, A refund will be made to the partner, in the manner that he has paid the value within fourteen (14) calendar days, • The company after this information is not responsible for the time and manner of executing the reversal. , regulated by this Convention.
If the affiliate has purchased a product that has been deemed defective at the time of delivery (DOA), and has the right to return it at the company's charge, in the above particular provision, then it may return to the company, and the additional Products of this kind. In addition to the above, the company is otherwise liable according to art. 534 Op. Α.κ.
Right of withdrawal
Right of withdrawal if the partner wishes to return a product purchased from Heratrade.com may complete the relevant withdrawal statement (click on the form) within 7 days from the date of purchase, in order to return the Product in accordance with the legislation in this case.
This withdrawal is unjustified and is done in writing by filling in the relevant cancellation form provided by the company and the partner is charged only with any additional transport costs, if he chose another way from the cheapest Standard way of delivery of the company.
The cost of returning the products to the unjustified withdrawal is equivalent to the shipping costs specified, where applicable, under the heading: Shipping costs.
The partner must return the product exactly in the condition it received it, with all of its accessories, the accompanying forms, its packaging in excellent condition and the payment document.
The withdrawal statement is carried out in writing or electronically by e-mail and the company is obliged to send a confirmation of the withdrawal statement as soon as it receives it.
The refund to the partner is done in the same way as stated in the Product returns field. After this information, the company is not responsible for the time and manner of execution of the reversal, which is regulated by the abovementioned contract. However, it is entitled to request that the cost of shipping and return of goods-products be withheld.
The partner is liable to compensate the company if it has made use of other than the intended EC of the manufacturer, in the period until the declaration of withdrawal and the company is entitled to agree with the partner its compensation even by mutual Offsetting. If the withdrawal concerns the provision of services, the partner must pay an amount commensurate with the services produced until the withdrawal declaration. If the Affiliate exercises the right of withdrawal any linked contracts expire automatically, at no cost to the partner.
Exemptions from withdrawal:
There is no withdrawal in the case of products which are not suitable for return, for reasons of health protection or for hygiene reasons, and which have been unsealed after delivery, such as personal care and hygiene equipment.
After-sales service-safe Products-Warranty terms:
The products that are provided by the company are durable products which carry all necessary certification of safe operation. The products are accompanied by written instructions for use (excluding simple products) and placement
The partner is obliged, upon receipt, to unpack and check the products in order to confirm the absence of external, aesthetic defects, while in the case where they are entitled to refuse the receipt of the item and return it to Carrier by informing the company. If within a period of 7 days there is no complaint or information to the company from the addressee, for the existence of aesthetic defects of the species, it is presumed that the products were received in excellent condition. In case of a confirmed defect the company is obliged in a short time to replace this item with a new. In case of unconditional delivery of the item is considered to have been delivered in excellent external condition without defects.
Cancellation of an order on behalf of the customer due to negligence
The partner's cancellation of his order due to remission is accepted only if the item is not yet invoiced and is given to be shipped on behalf of the company. The cancellation is done by sending an e-mail to info@heratrade.com on behalf of the partner. The partner must indicate the exact details of his order. The cancellation does not result unless a relevant confirmation is sent on behalf of the platform (B2B) heratrade.com by electronic correspondence to the partner.
In case the partner prior to his/her cancellation statement has paid the value of the approved order and the company has already received it, then the company owes within fourteen (14) calendar days to return To the partner the value received in the same way that he hastened the payment (by reversing the amount in a bank account, with payment of cash etc.), deduction of the extra costs (such as transport costs, etc.). Otherwise, if a payment order has been given by the partner but the money has not been collected by the heratrade.com then heratrade.com is obligated within the fourteen (14) working days deadline to expedite any necessary Action and statement to each competent institution (bank, etc.) for the notification of the cancellation of the order and the obligation to render each chrewthentos at the expense of the client amount. In this case the heratrade.com is deemed to have fulfilled legitimately obligations, and the undo of any charge will be made on the basis of the terms of the contract linking the partner with this third institution (bank, etc) and the heratrade.com does not bear any Responsibility for the time of return or reversal of any relevant charges.
In any case of withdrawal from the contract of sale, the partner shall bear the costs of shipping, receipt, and any bank charges.
It is clarified that once the partner has received the product and wishes to withdraw from the contract, it must not have been used and is in excellent condition and the product and packaging thereof.
Transfer of returned products in case you wish to return goods due to change of opinion, you are charged with the immediate cost of returning the products. The receipt of the returned products may be made only by the address you have indicated in the first place for their dispatch and which you have indicated to us in writing. You agree to give the partner carrier all the products you wish to return, including all parts and accessories that make up them, as well as the original intact packaging. Upon receipt of the returned products from the carrier you will sign a receipt form to certify that the delivery was made to the carrier. The delivery form will be given to you by the cooperating carrier/courier. If you do not may to be present when receiving the goods from the site, you can designate a representative, who should be an adult and able to supervise the receipt of the products.
Product returns at the company's charge:
Possible cases of return of products with liability and burden of the company:
• In all cases where they are delivered differently, except as agreed by the goods sold, by type or quantity,
• If it is found that the species bears a manufacturing defect (for household equipment/furniture: from the company),
• In case of damaged packaging, the partner must not accept the receipt of the product from the outset and ask for its replacement, after consultation with the company.
The return of the products at the company's charge will be carried out either by personal and private means of transport of the Company or by courier.
In cases of return at the company's expense, the products must be returned to the condition received by the consignee and within 7 days of receipt. Any delay on the part of the partner is justified only for reasons of higher violence, otherwise the right to replace on the basis of this term ceases to exist.
In all cases the return of the product to be replaced should be done along with all the documents accompanying the product (e.g. ITT, retail, invoice, etc.) and its complete intact packaging (unless it is a defect found Later on the delivery and the packaging does not exist or also outside the case of a product the packaging of which was received by the carriers at the delivery of the item). In case of return of the products as the case, repair, replacement or otherwise cancellation of the transaction if the partner legally denies the previous two, so, provided that they have previously The products are received and tested by the company, in case of cancellation, the return of the money to the partner will be done in the same way as the payment of them with the diligence of the company. The company after this information is not responsible for the time and manner of execution of the reversal, which is regulated by this agreement.
In case of prepayment with cash, the return of the money to the partner will be made by the company's head offices/warehouses.
In the event that the products are returned damaged or incomplete, the partner platform (B2B) heratrade.com has the right to seek compensation from the partner, the amount of which will be determined by the status of the products and to proceed unilaterally and Without further this to a total or partial offsetting of the claim against the partner.
Return of products, which are considered defective upon delivery (DOA) at the company's charge:
• If a product/s is found to be defective upon delivery to the partner (hereinafter referred to as short DOA), the return of this/these will also be made at the company's charge;
• In this case, the return of the defective product (s) can be made either by the partner himself in the warehouses of the company, or by dispatch thereof, and the company is charged with the costs of receiving it, by means of the absolute choice And after consultation of the partner himself with the staff of the heratrade.com,
• The return of products, which are considered defective upon delivery (DOA) will be accepted within fourteen (14) calendar days from delivery to the partner. At the same time, the product must not be damaged and have all the original documents accompanying the product (e.g. D.A.T., retail, invoice, etc.) and complete its packaging,
• In case of return of the products (DOA), and provided that they have been previously received and checked by the company, will be replaced the item with similar new, otherwise if the partner does not want replacement, A refund will be made to the partner, in the manner that he has paid the value within fourteen (14) calendar days, • The company after this information is not responsible for the time and manner of executing the reversal. , regulated by this Convention.
If the affiliate has purchased a product that has been deemed defective at the time of delivery (DOA), and has the right to return it at the company's charge, in the above particular provision, then it may return to the company, and the additional Products of this kind. In addition to the above, the company is otherwise liable according to art. 534 Op. Α.κ.
Right of withdrawal
Right of withdrawal if the partner wishes to return a product purchased from Heratrade.com may complete the relevant withdrawal statement (click on the form) within 7 days from the date of purchase, in order to return the Product in accordance with the legislation in this case.
This withdrawal is unjustified and is done in writing by filling in the relevant cancellation form provided by the company and the partner is charged only with any additional transport costs, if he chose another way from the cheapest Standard way of delivery of the company.
The cost of returning the products to the unjustified withdrawal is equivalent to the shipping costs specified, where applicable, under the heading: Shipping costs.
The partner must return the product exactly in the condition it received it, with all of its accessories, the accompanying forms, its packaging in excellent condition and the payment document.
The withdrawal statement is carried out in writing or electronically by e-mail and the company is obliged to send a confirmation of the withdrawal statement as soon as it receives it.
The refund to the partner is done in the same way as stated in the Product returns field. After this information, the company is not responsible for the time and manner of execution of the reversal, which is regulated by the abovementioned contract. However, it is entitled to request that the cost of shipping and return of goods-products be withheld.
The partner is liable to compensate the company if it has made use of other than the intended EC of the manufacturer, in the period until the declaration of withdrawal and the company is entitled to agree with the partner its compensation even by mutual Offsetting. If the withdrawal concerns the provision of services, the partner must pay an amount commensurate with the services produced until the withdrawal declaration. If the Affiliate exercises the right of withdrawal any linked contracts expire automatically, at no cost to the partner.
Exemptions from withdrawal:
There is no withdrawal in the case of products which are not suitable for return, for reasons of health protection or for hygiene reasons, and which have been unsealed after delivery, such as personal care and hygiene equipment.
After-sales service-safe Products-Warranty terms:
The products that are provided by the company are durable products which carry all necessary certification of safe operation. The products are accompanied by written instructions for use (excluding simple products) and placement
